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Privacy Policy

APHRODY BODY CLINICS LIMITED is an active Private Limited Company, registered at Companies House under the number 15719551. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

We take the privacy and security of the personal information we hold about you very seriously. This privacy notice aims to inform you about how we collect and use your personal information. It is important that you read this notice carefully to understand why and how we use the personal information we gather and retain about you.

Data Protection Officer

Although we do not have a Data Protection Officer, if you have any questions or concerns about this privacy notice, please contact the company through the contact form on this website or by emailing sophie@aphrody.co.uk.

Please note that we may update this privacy notice periodically. This version was last updated on 08/06/2024.

In this privacy notice, we refer to your personal data as ‘personal information.’ ‘Personal information’ means any data from which a living individual can be identified. This does not include data that has been anonymised.

Details of information which we collect and hold

As a client of Aphrody Body Clinics, you will need to provide us with certain personal information, including your contact details for appointments, date of birth, gender, relevant medical conditions, treatment history with us and other body treatment service providers, and in certain cases your measurements.

We maintain a record of these details to ensure we can offer you the best support throughout your fat reduction process. All personal information we collect is stored in a secure, password-protected management system or in paper format only, accessible only by those administering treatment. We only gather and retain information necessary for the effective and safe delivery of our services. For legal reasons, we archive treatment details of former clients for five years.

We do not store any payment details in our records.

Your contact details are used to communicate essential information regarding your appointments, such as confirmations, reminders, cancellations, or rescheduling notifications. Unless you specify otherwise, or in urgent situations, we will contact you via email first. After your appointment, we will send you an email with links to review pages and aftercare information. During your appointment, we may discuss sending you additional resources. If mutually agreed, we will email these resources within 72 hours after your appointment.

Data for marketing purposes is kept separately in our secure email marketing platform. We only retain contact details of individuals who have opted in to receive marketing communications through our website, external booking sites, or during their clinic appointment. You can opt out of marketing communications at any time without affecting your ability to book appointments or continue treatment. Opting out of marketing will not prevent you from receiving appointment-related information.

Each marketing email includes an unsubscribe link. Alternatively, you can request to unsubscribe by responding to the email, using the contact form on our website, or emailing sophie@aphrody.uk. We strive to share only relevant news, offers, and information. Marketing contact details are retained until the recipient unsubscribes.

We do not share your details with third parties unless legally required. We never sell or lease our data. All data is managed in the UK. Our website, booking system, and database are managed internally, meaning no external marketing or administrative support companies have access to your data.

If you wish to know exactly what data we have on file for you, you can request this in writing by emailing sophie@aphrody.co.uk. We will respond in writing within 14 days.

Your rights under data protection law

Under data protection laws you have certain rights in relation to your personal information, as follows:

  • Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

  • Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.

  • Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information.

  • Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information.

  • Right to data portability: this right allows you to request us to transfer your personal information to someone else.

  • Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

In addition to the rights set out in the above section, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  

If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. 

If you do make such a request then please be aware that:

  1. We may need certain information from you so that we can verify your identity,

  2. We do not charge a fee for exercising your rights unless your request is unfounded or excessive, and

  3. If your request is unfounded or excessive then we may refuse to deal with your request.

Complaints

We encourage you to contact us first if you have any questions or wish to file a complaint regarding our handling or use of your personal information. This allows us the opportunity to discuss your concerns and take steps to resolve the issue. You can reach us using the contact details provided at the beginning of this privacy notice.

If you are dissatisfied with how we have managed or utilised your personal information, you have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner’s Office (ICO).

Third party links and websites

Our website may include links to third-party websites.

If you click on these links, you will be redirected to the respective third-party site. These third-party websites may collect personal information from you, and you should review their privacy notices to understand how they collect and use your personal information.

Website tracking and Cookies

The Aphrody Body Clinics website uses “cookies” and basic tracking software (Google Analytics) to understand how our website is used. A cookie is a small file of letters and numbers that gets downloaded onto your computer when you visit websites.

Cookies can perform various functions, such as remembering your preferences, recording what you put in a shopping basket, and counting the number of visitors to a specific website.

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